Tuesday, November 22, 2011

Blog 4: Human Performance

  1. A non-instructional solution to a performance problem:

Incentives for teachers to have perfect attendance. Just as students miss valuable learning when they are absent the student loses valuable continuity of instruction when a teacher is out. Therefore I would propose the following non-instructional solution.



I would first need to indentify how much work is actually missed by each teacher and post in an overall percentage our absenteeism rate. The goal would be 100% and the gap being the difference.  Once that was established I would make sure that all of the needs of the teacher are being met, such as, environmental support, resources and tools, as well as skills and knowledge. There are not incentives in place at this time. I would clearly define the motives and expectations and lay out the consequences, incentives, and rewards.  The consequences of missing too many days would be after the teacher has used up all paid time off that an assessment should be done as to why they are still missing work. Incentives would be weekly winners for perfect attendance, monthly, and an annual winner(s). The prizes could be gift cards, half-day off, or something to that effect. Rewards would be the same except the annual winner would get a bigger prize. It couldn’t hurt. Then after the school year ends I would evaluate if the absenteeism rate dropped due to this non instructional solution.



  1. Definitions



a. From Wikipedia, the free encyclopedia View on Wikipedia an Electronic Performance Support System (EPSS) is any computer software program or component that improves user performance.



b. In Electronic Performance Support Systems, published in 1991, Gloria Gery defined EPSS as: an integrated electronic environment that is available to and easily accessible by each employee and is structured to provide immediate, individualized on-line access to the full range of information, software, guidance, advice and assistance, data, images, tools, and assessment and monitoring systems to permit job performance with minimal support and intervention by others.



c. From a business perspective, a former Nortel Networks executive, William Bezanson (2002) provides a definition linked to application usability and organizational results: A performance support system provides just-in-time, just enough training, information, tools, and help for users of a product or work environment, to enable optimum performance by those users when and where needed, thereby also enhancing the performance of the overall business.



I prefer definition b because it covers everything that an EPSS should do. It is succinct and puts in terms that everyone can understand.



I don’t think that EPSS have been widely used yet because it is not fully integrated into our daily lives at home or work. As our technology grows and we are able to implement these into the work environment I think that they will really take off. As the new generation that has grown up with electronic technology moves into the workforce it will be more embraced as a norm in the workplace.



  1. A blended learning approach using knowledge management would be perfect for the interactive white board implementation. Along with the initial training on how to actual use the hardware and how to access the software I would then have the all create a lesson of their own. This way they can work together and share ideas as well as share their own creations. I would still be available to monitor progress and understanding.






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4. Informal Learning



The most fun informal learning that I ever had was learning to line dance. Back when I was getting my undergraduate degree in the late 70’s and early 80’s line dancing was all the rage. It was definitely on a social basis. The role I played was part of the line dancers. The instructor was up front showing us the moves and then playing the music. As we learned each section of the dance we would practice it until we had the whole dance down. It was so much fun watching us all move together. It was an exciting thing to do.

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